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photography by Kristel van Beek
27 Oct: XS4ALL trouble
posted by: martijn, at 27 October 2006 10:31 GMT+1, 7 January 2008 22:51 GMT+1
Why is switching ADSL provider such trouble, but it gets worse when the helpdesk won't listenXS4ALL was my former ADSL provider and since 5 October I switched to Versatel/Tele2. Not smooth at all: KPN disconnected me at 5 October and Versatel connected me at 12 October. I wasn't happy with it but what could I do about it.Write a comment for this article
Yesterday I received an invoice from XS4ALL for the following month, I called the helpdesk.... What a trouble, first I had to wait for half an hour. I looked at their site and saw that the helpdesk was handling nobody at the moment (strange because I was waiting for help). Call again, and I could speak immediately with someone. He put me through with the sales department, the woman got angry with me because she could not believe I didn't receive their letter for conformation and she hang up on me?????
Calling again (almost an hour of phone cost later which I cannot account for) and finally a nice woman helped me. But I still have to pay for the time I didn't use, from 5 October till today.
Weird. I didn't have XS and still have to pay 4ALL.1 Comment
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ThiOz your friendly neighborhood programmer says:
at 27 October, 2006 11:00 www.thioz.comYeah, same old same old.... I had the same problem with switching to Versatel. My old provider said they didnt receive any notice that my subscription shouldbe terminated so I had to pay a month extra for nothing ...grrr. The main problem is that every party involved keep pointing fingers at the other and in the end leave you, the consumer, in the dark about whos guilty and that you dont have a way to check whos right and whos not.There should ben a simple protocol for subscribtion changes and they allready have tried that, but unfortunately, the biggest player, KPN , wouldn't co-operate (what a surprise). So ... the conclusion ... be sure to check everything... else they will screw you over big-time.
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